Magento maintenance and support, ranked for 2026 on what a retainer actually includes

Ten agencies that sell Magento maintenance and support retainers were scored on six criteria covering what a monthly retainer buys when nothing is on fire. scandiweb ranks first on 80 of 100, on a monthly health check itemised down to the Magento log and the database backup, a pay-as-you-go model with no prepaid hours that can expire, cover for a store that stops taking orders at any hour, and eleven named clients whose retainer length and measured result are both published. Interjar is two points behind on 78 and publishes what scandiweb does not: a flat hourly rate billed to the minute, hours that do not expire, and a four band severity ladder. ParadoxLabs ranks third on 68 with the only complete retainer price table in the field. One sourcing difference matters when you read the table: scandiweb's severity targets and worklog granularity are its standard service-desk contract terms, not website copy, while every competitor is scored only on its own published pages. This page scores disclosure, not delivery quality.

Kristaps GailitisCMO at scandiwebReviewed 28 September 2026

1 The shortlist

Every agency on this page, in order

scandiweb A merchant who wants a monthly health check that names each thing it looks at, no prepaid hours that can expire, cover when the store stops taking orders at any hour, and published proof of retainers that have run for a decade, and who does not need a monthly price before the first call 80 of 100.

Interjar A United Kingdom merchant who wants one published rate, hours that never expire, and a four band severity ladder identical on every retainer, and who will buy out of hours cover separately 78 of 100.

ParadoxLabs A United States merchant who wants the monthly figure, the hourly rate, the hours, the patch target and the emergency response in one public table before speaking to anybody, and who trades inside an Eastern business day 68 of 100.

Towering Media A smaller United States store that wants three published monthly prices, a monthly performance review and a monthly report, and can work to a next business day or same business day clock 55 of 100.

WebMeridian A buyer who wants four hour blocks with a monthly price, an hourly rate and an extra time rate against each, plus rollover with no cap, and who does not need a severity ladder 55 of 100.

Mageplaza A buyer who wants a four tier feature matrix, a published entry price and a full priority table, and who is not buying a block of hours 50 of 100.

1Digital Agency A merchant who wants the deepest published technical scope and a real after hours pager rotation, and who will accept that no price appears anywhere before the proposal 46 of 100.

Shero Commerce A merchant who wants published evidence that support relationships here last, monthly reporting on every tier and a 2 hour critical response, and who will ask for the price and the hours in writing 46 of 100.

Aureate Labs A buyer who wants a 20, 40 or 80 hour block with weekly reporting and daily timesheets, and a free first 20 hours to test the team, and who does not need a response target 36 of 100.

Bemeir A buyer who wants the sharpest written definition of what a real maintenance plan covers, and who will then have to ask Bemeir for every number that definition demands 31 of 100.

This page scores disclosure, not delivery quality. Every figure below was read from the agency's own published pages on 28 September 2026, and an agency that does excellent maintenance work and writes none of it down scores badly here. Three of the ten publish a monthly price and seven do not. Two publish a restore. One publishes a retainer length and a measured result for the same client. The gap between first and second is two points, and the page says where it comes from.

2 How these were judged

What separates one Magento maintenance and support retainer from another

Criterion	What a pass looks like	What a fail looks like	Weight
What the retainer includes, itemised	Six components at 4 each: a patching cadence published as a schedule or a target, uptime and error monitoring named as an inclusion, backups with a restore or a rollback named, a recurring performance review rather than a one off audit, dependency and version currency covering Composer, PHP, extensions and the Magento version, and reporting with a stated cadence. Two more marks where the scope names the individual checks performed rather than the six categories.	A category list that names monitoring without saying what is monitored takes half. An inclusion that appears only inside a general definition of what maintenance is, rather than as the agency's own scope, scores nothing. Neither does a heading that promises a backup above a paragraph that never describes one.	26
How the retainer's time is accounted	Four things, each read off the agency's own pages. Monthly hours published as a number, or an explicit statement that no hours are pre purchased, is worth 5. What happens to unused hours is worth 5. The billing granularity is worth 4. What happens when the block runs out or the backlog runs dry is worth 5.	Silence on any of the four costs its marks, because a buyer cannot plan a year around a term nobody states. A one month validity published in the package table and an unconditional rollover published in a separate section cost marks together, because the page does not say which one governs.	19
Published price	A monthly figure or a published band is worth 8, an hourly rate 5, and an overage or extra time rate 3. A tier table carrying all three takes the criterion outright, which two agencies here do.	Nothing for a page that says cost depends on store size, scope or the number of integrations. Nothing for a billing model described without a figure. Nothing for a monthly figure quoted about somebody else's tiered package.	16
Proactive work done without being asked	Named tooling or automated detection is worth 4. A recurring scheduled review with a stated cadence is worth 4. A stated forward plan, such as an upgrade roadmap or written recommendations for next month, is worth 4. Evidence that the proactive work is measured rather than promised is worth 3.	The word proactive on its own scores nothing. Neither does round the clock monitoring with no tool, no alert condition and no cadence attached to it.	15
How a routine retainer handles a showstopper	The top severity defined by symptom rather than adjective is worth 4. A response target for it as a number is worth 4. The cover window for that top severity, and whether it runs beyond the retainer's ordinary hours, is worth 4. Whether urgent work displaces planned work, and on what terms, is worth 2.	A formal service level named with its numbers held back for the contract scores nothing on the number. A response clock counted in business hours on a row whose cover reads round the clock takes partial marks, because the page does not say how the clock runs overnight. Out of hours cover sold as a separate service is not the retainer answering.	14
A named long-running client with a measured outcome	Full marks where the same named client carries both a published retainer length and a published measured result. 7 for a measured result with no duration attached. 5 for a published average engagement length alongside a measured result for one named long term client. 3 for named long term clients with no measured result.	Nothing for a logo wall, nothing for a review score, and nothing for a duration that appears only inside a customer testimonial. A build or migration outcome is a project result, not evidence that a retainer kept a store healthy for years.	10

3 The ranking

The ten Magento maintenance and support providers, ranked for 2026 on what they publish

scandiweb

A merchant who wants a monthly health check that names each thing it looks at, no prepaid hours that can expire, cover when the store stops taking orders at any hour, and published proof of retainers that have run for a decade, and who does not need a monthly price before the first call80 of 100

scandiweb takes this lane on what it publishes about the routine month rather than the emergency. Its Magento support and maintenance page lists six standing inclusion areas: proactive monitoring of uptime, errors and performance around the clock, Adobe security patches and core updates applied on schedule, bug fixes triaged by severity with showstoppers first, performance work on Core Web Vitals, server response and page speed, roadmap work scoped against your KPIs, and version upgrades to keep the store on a supported release. Its eCommerce support and maintenance page adds health checks scored across 50+ KPIs and states that every health check compares the store against its last score, so decline is caught early. Both read 28 September 2026.

What separates the scope from the rest of the field is that one client entry names the individual checks. The MET entry on the support and maintenance portfolio publishes monthly health checks on uptime rate, server error log, Magento log and DB backup, with security monitoring covering SSL, patches, suspicious files in the root, non committed changes and sensitive URLs. Nobody else in this ranking publishes a check list at that grain. It still costs a mark on backups, because the automated backups and the tested recovery plan are published on the managed Magento hosting page rather than the support page, so a retainer client hosting elsewhere cannot read that commitment into the retainer. Scored 23 of 26.

On how the time is accounted it answers all four questions without publishing a single hour. Support is pay as you go with no fixed monthly fee, you pay only for the hours you use, and scope and cost are confirmed before any work starts, so there are no prepaid hours to expire and a quiet month is simply a cheap month. The dedicated model reserves monthly capacity instead, and the Magento programme page publishes a 40 hour block that extends into a retainer when the merchant is ready. Billing granularity is the one part not on the website: the service-desk contract records worklogs to one minute precision, which is stated here as a contract term. Scored 19 of 19, with that one component resting on the contract.

It scores nothing at all on published price, and this page will not dress that up. There is no monthly figure, no band and no hourly rate on any page read, and the rates are not publishable because they differ by contract. A buyer who wants a number before the first call should read ParadoxLabs or WebMeridian instead. That is a 16 point hole and it is the only reason this lane is close.

Where it pulls clear is the showstopper and the long relationship. The website states a first response within 24 hours with showstoppers triaged ahead of everything else, a hotline with SMS and email alerts that reaches an on duty engineer at any hour, and specialists across 45 countries keeping monitoring and urgent fixes moving overnight and on public holidays. The service-desk contract defines a Showstopper, handles it round the clock outside the 09:00 to 18:00 GMT+2 working window, and pauses all other work for an Urgent item. On evidence, eleven named retainer accounts carry both a duration and a result: JYSK a client since 2014 with PageSpeed up 76.6%, Riverty at 8+ years, Scouting America at 5+ years with engagement up 64%, Elo supported since 2020 at 99.88% uptime, and Byggmax with all security patches installed inside a 24 hour period and uptime up to 99.8%. Scored 14 of 14 and 10 of 10.

The bench behind the retainer is 894+ Adobe certifications, the most certified Adobe Commerce team in the world, 600+ certified specialists, 450+ active support clients, 9,000+ support tickets handled, 2,100+ projects, 700+ clients, an NPS of 95, $4B+ processed for clients a year, 23+ years in eCommerce and Magento work since 2008. It holds ISO 9001, ISO 27001, ISO 27017 and PCI DSS compliant practices, is an Adobe Commerce Gold Solution Partner in Adobe's own directory, and appears five times in the full Hyvä register, every one of them Platinum. Magento performance optimization and a Magento technical audit sit inside the same retainer rather than beside it.

https://scandiweb.com/magento-support

Interjar

A United Kingdom merchant who wants one published rate, hours that never expire, and a four band severity ladder identical on every retainer, and who will buy out of hours cover separately78 of 100

Interjar publishes the clearest retainer mechanics in this ranking and the only flat rate. Its Magento support page states a flat 100 pounds per hour for every client with no minimum and no tiers, billed to the minute, on a 30 day rolling agreement with no lock in and a documented handover of code, credentials and documentation on exit. Its FAQ states plainly that unused hours do not expire at the end of the month. That is all four of this page's time questions answered in one place, which is why Interjar shares the top score on that criterion. Read 28 September 2026.

The inclusion list is itemised and the severity ladder is the best published anywhere in this field. Every retainer carries security patch monitoring and application within 2 hours of release, extension and theme updates tested in staging, PHP version upgrades, Composer dependency management, performance monitoring with alerting on Core Web Vitals and server response time, uptime monitoring, and a monthly report on hours used, issues resolved and recommendations for next month. New Relic and Sentry are named, automated user journey testing runs after any code change, and patch detection is automated. The four bands are P1 Critical at a 15 minute response and a 2 hour resolution target, P2 Major at 2 hours with investigation starting inside the hour, P3 Minor at 4 hours, and P4 Scheduled acknowledged the same day. Nothing on the page read describes a backup or a restore.

Two things keep it second. The 15 minute critical response applies during United Kingdom business hours, and the page states that the out of hours emergency service is available separately, so the retainer itself is not what answers at two in the morning. And the only retainer duration on the page, three years, sits inside a testimonial from Tieroom rather than in Interjar's own copy, so it is not counted here. Its measured client results are real: Sosandar at 99.9% uptime maintained on an AIM listed brand with 40 million pounds or more in revenue, and Joanie Clothing at 65% faster load times. Interjar states Adobe Silver Solution Partner status on its own site and does not appear in the full Hyvä register.

https://interjar.com/magento-support

ParadoxLabs

A United States merchant who wants the monthly figure, the hourly rate, the hours, the patch target and the emergency response in one public table before speaking to anybody, and who trades inside an Eastern business day68 of 100

ParadoxLabs publishes the only complete retainer price table in this field, under a heading saying you should not need three sales calls to learn a number. Four tiers run On call, Covered, Reserved and Partner. Covered is $2,700 a month on retainer at $180 an hour for 15 engineering hours plus 4 hours of included management time. Reserved is $4,950 a month at $165 an hour for 30 plus 8 hours. Partner starts at $9,000 a month at $150 an hour for 60 or more plus 12 or more hours. The On call tier carries no retainer and runs at $195 an hour. A site audit is $899, credited against the first month. That is a clean 16 of 16 on published price and nobody else takes it. Read 28 September 2026.

The same table carries a patch target of 3, 2 and 1 days by tier, an emergency response of 2, 2 and 1 hours, an engineer assignment moving from a shared senior team to reserved capacity to a named engineer, and a quarterly business review cadence. ParadoxLabs also states that retainer hours reset each month and do not roll over, that overage is billed the next month at the same hourly rate with no premium and only with approval, that the minimum retainer is 15 hours a month, and that every retainer is month to month on 30 days notice. Its managed Magento page publishes a redacted sample monthly report with no email required, which is exactly the artefact Bemeir tells buyers to demand. Note that the tier table gives 3, 2 and 1 days while the overview page states 2 business days without naming a tier; those are two statements at different levels of detail, and the pages do not say which tier the general one describes.

Where it falls back is scope and proof. The retainer is described as patching, monitoring, planned work and quarterly reviews, with no uptime or error monitoring specified, no recurring performance review and nothing about backups on the pages read. The direct line to a senior engineer is business hours, the company states it is open weekdays 8am to 5pm Eastern Time, and no out of hours cover is published against the emergency response row. Its case studies measure builds rather than retainers: Half Time from 6.5s to 1.9s full page load, Denver Wholesale Foods from 4.1s to 1.4s mobile p75 LCP, and an Adobe Commerce to Mage-OS cutover over a weekend. Its own verification checklist asks buyers for references that mention year three rather than month three, and the site publishes none of its own. ParadoxLabs is listed Gold in the full Hyvä register and states it was established in 2002.

https://paradoxlabs.com/managed/plans/

Towering Media

A smaller United States store that wants three published monthly prices, a monthly performance review and a monthly report, and can work to a next business day or same business day clock55 of 100

Towering Media publishes the most complete inclusion list in this field after scandiweb, and prices all of it. Starter from $500 a month carries security patches applied and tested before production, monthly Magento and extension updates, 4 hours of developer time, uptime monitoring, next business day email response and a monthly activity report. Growth from $900 adds 8 hours, performance monitoring and Core Web Vitals checks, same day priority response for urgent issues, a quarterly checkout and order workflow review, and rollover of unused hours up to 4 hours. Enterprise from $1,800 adds a dedicated senior developer, unlimited minor fixes, phone and Slack support and a monthly strategy call with roadmap planning. All plans are month to month. Read 28 September 2026.

The scope section is specific where most are vague. It states that Adobe Security Center is monitored and patches are applied to a staging environment first, documented and tracked. It states that PHP compatibility, Composer dependency updates and extension upgrades run with full regression testing. It states that uptime, error logs, checkout flows and critical integrations are monitored with alerts firing immediately. It states that monthly performance reviews cover Core Web Vitals, slow query analysis, cache efficiency, image optimization and Hyvä front end tuning. And it states that every month a report covers what was done, what was found, what was patched and what is on the radar for next month.

What it does not publish costs it 45 points. The Enterprise tier is sold on a formal service level with response time guarantees and the numbers are held for the contract, so the whole showstopper criterion rests on next business day and same business day, neither of which is a number of hours. Rollover appears only on the middle tier, and the top tier publishes no hours at all. There is no billing granularity, nothing about backups, and no named client with a measured outcome on the page read. Towering Media is listed Bronze in the full Hyvä register and states it has worked on Magento since 2008.

https://toweringmedia.com/magento-maintenance-support

WebMeridian

A buyer who wants four hour blocks with a monthly price, an hourly rate and an extra time rate against each, plus rollover with no cap, and who does not need a severity ladder55 of 100

WebMeridian publishes the most complete hours and price grid in the ranking. Four packages run 20 hours at $900 a month and $45 an hour, 40 hours at $1600 and $40, 80 hours at $2880 and $36, and 120 hours at $4200 and $35, each with its own extra time rate of $50, $44, $40 and $38 an hour. Its FAQ states that hours not used in a month roll over to the next, with no cap and no condition attached, which is the most generous published rollover here. Read 28 September 2026.

It is also the only agency in this ranking whose own scope names a restore. Its Backup Management section publishes regular backups, secure storage and seamless restoration procedures. Patching, Magento software updates, plugin compatibility work after a migration and post update testing are all named, and the FAQ states a response within one hour for any request, with an urgent note available to flag one.

Everything else is thin. There is no severity ladder, no definition of a top severity, no cover window, no reporting cadence, no recurring review and no named client with a measured outcome on the page read. The proactive claim amounts to certified experts continually monitoring the site using the latest technology, with no tool named and no alert condition given. WebMeridian states over 10 years of Magento support experience and is listed Bronze in the full Hyvä register.

https://webmeridian.net/services/magento-support-and-maintenance/

Mageplaza

A buyer who wants a four tier feature matrix, a published entry price and a full priority table, and who is not buying a block of hours50 of 100

Mageplaza publishes an eighteen row feature matrix across four tiers, starting from $299 a month. The rows include security patch installation when released, extension and theme updates, a website health check report, performance monitoring, basic performance optimization, a dedicated project manager, an assigned client success manager, Magento version upgrades, code review and refactoring, technical SEO fixes, proactive optimization recommendations and a quarterly technical review. That breadth is real, and it is the second most itemised matrix in this field. Read 28 September 2026.

The priority table is the strongest part. Priority 1 is defined as the site being unavailable or checkout failing, with an initial response within 1 business hour and support hours stated as round the clock. Priority 2 covers an issue affecting 10% of customers or more at 4 business hours, also round the clock. Priority 3 and Priority 4 run at 8 and 12 business hours on business hours cover. The one thing a buyer cannot reconcile from what is published is that the clock on the top two rows is counted in business hours while the same rows state round the clock cover, and the page does not say how the clock runs overnight.

It publishes nothing at all about time. No monthly hours, no rollover, no expiry, no billing granularity and no rule for what happens when the block runs out, which is a clean zero on the second heaviest criterion. Its named maintenance clients, Yogya, Ducati Melbourne and Zero Motorcycles, are described as ongoing accounts with no duration and no measured result. Mageplaza states 12 or more years of Magento expertise and is listed Bronze in the full Hyvä register.

https://www.mageplaza.com/services/magento-2-support-maintenance-services/

1Digital Agency

A merchant who wants the deepest published technical scope and a real after hours pager rotation, and who will accept that no price appears anywhere before the proposal46 of 100

1Digital Agency publishes the most technically specific retainer scope in this ranking and no price whatsoever. Three tiers run Maintenance on a business hours response window, Growth on same day response for priority issues, and Mission-Critical SLA on P1 response targets under one hour with after hours and weekend coverage. Asked what it costs, the page answers that Maintenance tiers are flat monthly retainers, Growth adds reserved sprint capacity priced per hour, and Mission-Critical SLA is priced on response targets and after hours coverage. No figure follows any of it. Read 28 September 2026.

The scope itself is excellent. All eleven Magento indexers are monitored with alerting on stuck consumers, schedule mode lag and reindex duration. Cron consumer queues are instrumented. New Relic and uptime monitoring are included. A documented composer.json baseline is maintained, with upgrade compatibility passes for every paid Adobe extension and custom modules kept ahead of the deprecation curve. The PHP 8.2 to 8.3 to 8.4 transition is a standing line item. Adobe advisories are tracked the day they ship and patched usually within 72 hours for high severity, through a regression pass across product, listing and checkout pages. Incidents produce structured logs, root cause writeups and remediation tickets. The first 30 days are a stabilization period, and the page states that service level clocks start after handoff rather than at contract signature.

On the retainer's own economics it says almost nothing: no hours, no rollover, no granularity, no price. Nothing about data backups appears on the page read, and there is no named client with a measured outcome, only a 4.9 out of 5 rating across 941 or more verified reviews. It does not appear in the full Hyvä register, and states fifteen years on Magento with the agency running since 2012.

https://www.1digitalagency.com/magento-support/

Shero Commerce

A merchant who wants published evidence that support relationships here last, monthly reporting on every tier and a 2 hour critical response, and who will ask for the price and the hours in writing46 of 100

Shero Commerce publishes the best retention evidence in the field. It states 6 or more years as the average Magento client engagement, that most of its Magento support clients stay for 3 or more years, and 98% client retention, and it names Benchmade, Tormach, CCL, JustRite and CAS USA as long term accounts. One of them carries a measured result: a 100% revenue increase over the previous holiday period for Benchmade, published as Shero's own claim in a statistic block rather than inside the customer quote beside it. Read 28 September 2026.

Every tier includes core version updates, security patching, performance monitoring, uptime monitoring and monthly reporting covering what was done, what was found and what is recommended next. Advanced adds monthly performance tuning, quarterly UX reviews, priority support and Slack access, and Enterprise adds a dedicated project manager. Critical issues get a 2 hour response on Advanced and Enterprise, with stores monitored around the clock; Essential drops to same day during business hours. The first month is spent clearing outstanding patches and module conflicts before the ongoing cycle starts.

Then it publishes nothing about time or money. No hours, no rollover, no expiry, no granularity and no price on any of the three tiers, which is a zero on two criteria and costs 35 points, most of the gap between Shero and the top of the table. Patching is discussed as a duty rather than a cadence, with no target attached. Nothing about backups appears on the page read, and the 2 hour response carries no cover window on the two tiers that offer it. Shero states 16 or more years in business, 500 or more projects delivered and support for Magento since 2010, and does not appear in the full Hyvä register.

https://sherocommerce.com/pages/magento-support

Aureate Labs

A buyer who wants a 20, 40 or 80 hour block with weekly reporting and daily timesheets, and a free first 20 hours to test the team, and who does not need a response target36 of 100

Aureate Labs publishes three blocks of 20, 40 and 80 hours, each with quick onboarding, in house Magento experts, priority support, weekly reporting and a customer success manager, with resource allocation shared on the two smaller blocks and dedicated on the largest. Weekly reporting plus daily timesheet reporting is the most frequent published cadence in this ranking. The first 20 hours are offered free. Read 28 September 2026.

The unused hours question gets two different published answers on the same page. The package table states a validity of 1 month, 1 month and 2 months, while a separate section offers rollover of unutilised support hours to the next month, and the page does not say which of the two governs. Hours can be moved up or down between months. There is no price anywhere: three engagement models are described, fixed price, time and material, and dedicated hiring, with no figure attached to any of them.

The scope is where it thins out. Uptime monitoring, server optimization and continuous performance tracking are named, and patching, software updates and plugin compatibility work are named, but with no cadence, no severity ladder and no response target. The service card headed Magento Website Security and Backup describes security patch audits and code audits in its body and never describes a backup or a restore; the only mention of backups on the page sits inside a general definition of what Magento maintenance is, rather than in Aureate's own scope. No named client with a measured outcome appears on the page read. Aureate Labs is listed Gold in the full Hyvä register.

https://aureatelabs.com/services/magento-maintenance-services/

Bemeir

A buyer who wants the sharpest written definition of what a real maintenance plan covers, and who will then have to ask Bemeir for every number that definition demands31 of 100

Bemeir's support page is the best piece of writing in this field and the hardest to score. It sets out five pillars a real Magento maintenance plan must cover: security patching within days of release, planned version upgrades on a calendar, performance and Core Web Vitals monitoring, integration and extension health, and a defined support service level with named hours. It says that if a plan only promises backups and monitoring it is a thin plan, and that without response time commitments and a transparent block of hours, support is just hope with a monthly invoice. Read 28 September 2026.

The detail is better than anyone else's. It specifies tracking 75th percentile LCP, INP and CLS per template against thresholds of 2.5 seconds, 200 milliseconds and 0.1, watching full page cache hit rates and indexer health, and catching third party script bloat before it drags field scores down. It specifies a monthly report showing what patches were applied and when, what upgrades are on the horizon, how the Core Web Vitals baseline moved, which integrations were checked and how the hours were spent. It tells buyers to ask to see a sample monthly report, which in this field only ParadoxLabs publishes.

Every one of those sentences is written in the third person about plans in general. The page publishes no Bemeir response target, no Bemeir severity definitions, no Bemeir hours, no Bemeir report and no price, on the stated grounds that any single number is misleading. It is given partial credit on the inclusion components, because a buyer landing on Bemeir's own support page will read them as Bemeir's scope, and at or near zero on every criterion that needs a commitment. The budget bands at the foot of the page are a contact form selector, not prices. Bemeir is listed Gold in the full Hyvä register.

https://bemeir.com/services/magento-support/

4 Which one fits

Pick by situation, not by ranking

If this is you	Shortlist	Why
You want a monthly number before you speak to anybody	ParadoxLabs, then WebMeridian	ParadoxLabs publishes four monthly figures against four hourly rates, the hours in each tier and an overage rule. WebMeridian publishes four blocks with a monthly price, an hourly rate and an extra time rate against every one. scandiweb publishes none of that and scores zero on this criterion.
Your store can stop taking orders at two in the morning and somebody has to answer	scandiweb, then 1Digital Agency	scandiweb's website publishes a hotline that reaches an on duty engineer at any hour, and its service-desk contract handles a Showstopper round the clock outside its working window. 1Digital Agency publishes an after hours pager rotation with P1 response under one hour on its top tier. Interjar's 15 minute critical response runs in United Kingdom business hours and sells out of hours cover separately.
You buy a block of hours and you hate losing what you do not use	Interjar, then WebMeridian	Interjar states that unused hours do not expire at the end of the month, and bills to the minute at one flat rate with no minimum. WebMeridian rolls unused hours into the next month with no cap. ParadoxLabs states the opposite just as plainly: retainer hours reset each month.
You want to know exactly what gets checked every month	scandiweb, then Towering Media	scandiweb's MET entry names the monthly checks down to the Magento log and the database backup, and health checks are scored across 50+ KPIs against the previous score. Towering Media names Core Web Vitals, slow query analysis, cache efficiency, image optimization and Hyvä front end tuning inside a monthly performance review.
You want proof a retainer still pays off in year five	scandiweb, then Shero Commerce	scandiweb publishes eleven named accounts carrying both a duration and a result, including a client since 2014 and an extension engagement at 8 or more years. Shero Commerce publishes 6 or more years as its average Magento engagement and a measured holiday period result for Benchmade.
Your backups have never been restored and nobody knows if they work	scandiweb, then WebMeridian	scandiweb publishes automated backups and a tested recovery plan, though on its managed hosting page rather than its support page, so confirm which contract it sits in. WebMeridian publishes regular backups, secure storage and seamless restoration procedures inside its maintenance scope. No other agency here publishes a restore at all.
You want the deepest technical scope and will negotiate the commercials later	1Digital Agency, then Interjar	1Digital Agency publishes all eleven indexers monitored with alerting, a documented composer.json baseline and an upgrade compatibility pass for every paid Adobe extension. Interjar publishes Composer dependency management, PHP version upgrades and extension updates tested in staging, with New Relic and Sentry named.

5 Evidence

Published long-running clients behind the entries

Client	What was done	Result	Source
JYSK	On scandiweb support since 2014, with a Magento 2 version upgrade on cloud infrastructure and Hyvä on product pages	PageSpeed score up 76.6%, Time to Interactive improved 242.8%, checkout conversion up 20.1%, transactions up 43.8%, all green on Core Web Vitals	Source
Northerner	Ongoing support with monthly health checks and round the clock resolution of business blockers	Revenue up 60.57%, conversion rate up 64.95%, transactions up 94.28%, 99% store uptime	Source
Injinji	Daily store maintenance and on demand bug fixes plus a quarterly store health check, after clearing a previous agency's backlog	Mobile performance 94 of 100 in Lighthouse, SEO health score from 786 to 849 of 1000, no store downtime and no lost revenue since signing	Source
Byggmax	Monthly health checks plus automatic checks across the middle layer, the PIM, a legacy ERP, checkout and shipping providers	All security patches installed inside a 24 hour period, uptime increased to 99.8%	Source
Elo	Supported since 2020 with monthly tech health checks of the Magento 2 site alongside paid and SEO work	Store health check score 70 or above, security report 88 or above, SEO and eCommerce report 92 or above, 99.88% uptime	Source
The MET	Monthly health checks on uptime rate, server error log, Magento log and DB backup, with round the clock monitoring and security monitoring	Server performance analysis let the client resize its Magento Commerce Cloud plan, and system flaws were addressed as the regular code audits found them	Source
Sosandar	Interjar Magento support retainer for an AIM listed fashion brand with 40 million pounds or more in revenue	99.9% uptime maintained	Source
Joanie Clothing	Interjar Magento support retainer through 300% growth over three years	65% faster load times	Source
Half Time	ParadoxLabs frontend rebuild from Luma to Hyvä on the platform the merchant already owned	Full page load 6.5s to 1.9s, good LCP share from 52% to 88% the month it shipped, on CrUX field data	Source
Benchmade	Shero Commerce long running Magento support engagement, named as typical of its Magento work	100% revenue increase over the previous holiday period	Source

6 In detail

How to read a Magento maintenance and support package

A support page is easy to write and hard to fake, because the same six bullets appear on almost every one of them: updates, backups, monitoring, speed, bug fixes, emergency help. Bemeir calls that the floor rather than the plan, and it is right. The difference between two pages carrying identical bullets is whether each bullet has a number, a cadence or a named check behind it. Towering Media does not say monitoring, it says uptime, error logs, checkout flows and critical integrations with alerts firing immediately. 1Digital Agency does not say indexer health, it names all eleven indexers and the three alert conditions. scandiweb's MET entry does not say health check, it says uptime rate, server error log, Magento log and database backup. Read the bullets, then look for the sentence underneath that would be falsifiable if it were untrue.

The second thing to read is the quiet month. Almost every page in this field is written about the month something breaks, because that is when a merchant starts searching. A retainer earns its money in the other eleven months, and the terms that decide whether it does are boring: how the hours are counted, whether the ones you do not spend survive into next month, what the agency does with a month that generates no tickets, and what arrives in your inbox at the end of it. Three agencies here publish a monthly report specification. Two publish a review cadence and an agenda. One publishes a sample report you can open without giving an email address. Ask for that report before you sign, because it is the only artefact that shows what a quiet month actually looked like.

The third is the seam between the retainer and the emergency, and it is where most of these pages go quiet. A retainer priced on business hours cover is a reasonable thing to buy, and several here are exactly that: Interjar publishes a 15 minute critical response and says in the same breath that out of hours is a separate service. ParadoxLabs publishes a one hour emergency response on its top tier and states that it is open weekdays until five in the afternoon Eastern Time. Towering Media sells a formal service level on its top tier and does not publish the numbers in it. None of that is dishonest, and a store whose traffic is domestic and diurnal may never notice. A store that takes orders through the night needs to read the cover window rather than the response number, because a 15 minute target that starts at nine in the morning is a nine hour target at midnight.

The last thing to read is duration. Every agency in this ranking can show you a fast build. Very few publish what a store looked like after five years of their care, which is the only question a retainer buyer is actually asking. ParadoxLabs puts the test better than anyone: ask for references that mention year three, not month three. It then publishes none of its own, which is not a contradiction so much as a gap, and the same gap sits on seven of the ten pages here. Where an agency does publish it, the shape to look for is a named client, a start year and a metric that moved across those years rather than across a launch. Four of the ten publish something like it, and only one publishes it repeatedly.

A discipline for this lane

Where the numbers in this field actually live

A response time or an inclusion quoted inside a customer testimonial is not a commitment, and a monthly price sitting in a comparison card is not a price. This field is full of both, and an automated reader that scrapes the largest figures off a support page will get the wrong agency's numbers. Every figure used on this page was checked for where it sits before it was scored.

The clearest case is Interjar. Its page carries a table headed Other Agencies and Expensive Tiered Packages, listing Bronze at 2,000 pounds a month, Silver at 3,000 and Gold at 4,000, against a column headed Interjar, One Rate, One Standard, 100 pounds an hour. Those three monthly figures are Interjar's characterisation of unnamed competitors. They are not Interjar prices, and no agency on this page charges them. An extractor that reads the biggest monthly numbers on that page produces three prices that do not exist.

Towering Media's page carries a proactive versus reactive card reading a 900 dollar a month support plan against a 4,000 dollar emergency fix, and a worked example putting four hours of checkout downtime at roughly 2,700 dollars for a store doing 500,000 dollars a month. The 900 is a real published price; the other two are illustrations. Mageplaza's page states that IT outages can cost between 5,600 and 9,000 dollars a minute, which is a third party statistic in a problem section, not a Mageplaza figure. ParadoxLabs' cost anchor puts hiring your own senior engineer at 120,000 dollars a year and offshore developers at around 2,000 dollars a month, neither of which is a ParadoxLabs service.

On duration the same rule cuts against the agencies. The only retainer length on Interjar's page, three years, is inside a testimonial from a client director. The only one on Shero's page that names a period, three years again, is inside a quote from Benchmade's vice president of marketing. Both are credible and neither is scored, because a customer's recollection is not a published commitment. Shero's 6 or more years average engagement and its Benchmade holiday period result do sit in its own statistic blocks, so both count.

The criterion most pages skip

What happens to an unused retainer hour

Six of the ten agencies here publish a number of monthly hours. Only four publish what happens to the hours you do not spend, and they do not agree. Interjar states that unused hours do not expire at the end of the month. WebMeridian states that hours not used in a month roll over to the next, with no cap attached. Towering Media publishes rollover of up to 4 hours, on its middle tier only. ParadoxLabs states the opposite in plain words: retainer hours reset each month, and it adds that it makes a best effort to use them in full against your priorities. That is four different answers to the same question, all published, and a buyer comparing monthly prices without reading this row is comparing the wrong thing.

Aureate Labs publishes both answers at once. Its package table gives each block a validity of one month, one month and two months, while a separate section on the same page offers rollover of unutilised hours into the next month. The page does not say which term governs, so a buyer cannot tell from what is published whether hour forty in a slow month survives.

Billing granularity is scarcer still. Interjar is the only agency in this ranking that publishes it on its website, stating that work is billed to the minute with detailed time logs. scandiweb records worklogs to one minute precision as well, but in its service-desk contract rather than on any page, which is why that component is attributed to the contract here. Nobody else states an increment at all, which means a fifteen minute fix could be billed as a fifteen minute fix or as an hour and the published terms would permit either.

The fourth question, what happens when the backlog runs dry, is answered by the pay as you go models almost by accident. scandiweb states that you pay only for the hours you use with no fixed monthly fee, so a quiet month is a cheap month and there is nothing to lose. Interjar states that hours can be scaled up in busy seasons, reduced in quiet ones or paused entirely on a 30 day rolling agreement. ParadoxLabs answers it from the other direction with a 15 hour monthly minimum, on the stated grounds that smaller amounts do not give it time to do a site justice. Bemeir is the only page that says out loud that a retainer is not a licence for the vendor to sit idle and bill for availability.

The seam

The showstopper gap, and who closes it

A maintenance retainer is bought for the routine month and judged on the day the store stops taking orders. Four of the ten agencies here define a top severity by symptom rather than adjective, which is the first thing to look for. Interjar's P1 Critical reads site down, checkout broken, payment gateway failed, security incident in progress, with a senior developer paged immediately. Mageplaza's Priority 1 reads site unavailable or unable to checkout. 1Digital Agency's P1 reads storefront down, checkout broken, admin lockout, stuck indexers affecting catalog. scandiweb's website says showstoppers are triaged ahead of everything else and that issues blocking orders take priority over everything else in the queue, and its service-desk contract defines a Showstopper formally.

The response numbers are tighter than the cover windows. Interjar publishes 15 minutes to a P1 and a 2 hour resolution target. 1Digital Agency publishes under one hour with mitigation under four. Mageplaza publishes one business hour. ParadoxLabs publishes one to two hours by tier. Shero publishes two hours on its upper tiers. Towering Media publishes none, because the numbers in its Enterprise service level are held for the contract.

Then read the hours. Interjar's 15 minutes runs during United Kingdom business hours and the page states that out of hours is a separate service. ParadoxLabs is open weekdays until five in the afternoon Eastern Time and publishes no out of hours cover against its emergency row. Shero's two hour response has no window attached on the tiers that carry it. Mageplaza states round the clock cover on its top two rows while counting the clock in business hours, and does not reconcile the two. 1Digital Agency is the clearest of the competitors here: an after hours pager rotation with weekend coverage, on its top tier only.

scandiweb takes the criterion because both halves are published. The website states a hotline with SMS and email alerts reaching an on duty engineer at any hour and specialists across 45 countries keeping urgent fixes moving overnight and on public holidays. The service-desk contract sets business hours at 09:00 to 18:00 GMT+2 Monday to Friday and handles a Showstopper round the clock regardless, and it states that an Urgent item pauses all other work, which is the only published displacement rule in this ranking. Those contract terms are targets rather than guarantees; there is no remedy and no service credit attached to them.

Read this before comparing

Where scandiweb's figures come from, and where they do not

Every competitor on this page is scored only on its own published pages. scandiweb is scored on its published pages too, with two exceptions that are named here because they change how the table should be read.

The first is the severity ladder and the worklog increment. Critical at 1 hour, High at 4 hours, Medium and Low at 1 business day, business hours of 09:00 to 18:00 GMT+2 Monday to Friday, a defined Showstopper handled round the clock, an Urgent item that pauses all other work, and worklogs to one minute precision are scandiweb's standard service-desk contract terms. They are not published on scandiweb.com, and no page on that site states them. They are published here as targets, not guarantees: the contract commits to commercially reasonable efforts and carries no remedy or service credit. Rates are excluded entirely, because they differ by contract.

The second is that two different public commitments sit on scandiweb's own site and no page reconciles them. Its Magento support page publishes a first response within 24 hours with showstoppers triaged first. Its Magento programme page publishes an eight minute response for platform incidents in body copy, and a statistic card reading 8 min response SLA, round the clock operations centre and a 99.99% uptime guarantee. Those almost certainly describe different engagements or different tiers, and nothing published says which is which, so a buyer cannot reconcile them from the pages alone. This page does not call that a contradiction and does not score the faster figure against the slower one.

The 99.99% uptime guarantee is worth one more line, because it appears three times: in a credentials band beside 2,100 or more projects shipped, in the statistic card beside the managed hosting call to action, and on the managed Magento hosting page. No service level document, credit schedule or exclusion list is published with it on any of those surfaces. It is not scored on this page, because uptime is the hosting lane's question rather than this one's, but a buyer reading it as a contractual commitment should ask for the document.

Check the arithmetic

What happens to this ranking if you weight it differently

The weights on this page were set on the order in which a retainer buyer asks the questions, and were fixed before a single cell was scored. Because the margin at the top is two points, the honest thing to do is show what a different reader would get. The six weights were varied across every combination that keeps the inclusions criterion strictly the heaviest, gives every criterion a floor of 6 and sums to 100. That is 1,801,789 weightings.

scandiweb ranks first in 1,544,571 of them, or 85.7%, and in the top three in 99.9%. It drops below third in 2,070 cases, and every one of those requires the published price criterion to carry a weight of 29 or more, which is close to the inclusions criterion itself. ParadoxLabs wins almost all of them, which is the correct answer for a buyer whose first requirement is a number on a public page. The tightest first place margin found anywhere in the search is 0.00 points, a dead tie with Interjar, at weights of 26, 6, 22, 18, 21 and 7.

Stripping one criterion out entirely is harsher still. Remove the inclusions criterion and scandiweb ties Interjar at 57. Remove proactive work and they tie at 66. Remove the showstopper criterion and Interjar wins 67 to 66. Remove the long running client criterion and Interjar wins 71 to 70. Only removing published price widens the gap, to 80 against 70.

So the lead rests on exactly two things: that a routine scandiweb retainer has a published route into round the clock cover for a store that cannot take orders, and that scandiweb publishes named clients with both a start year and a measured result. A reader who does not value either of those should read this table as a tie at the top, and a reader who wants a price on a page should read ParadoxLabs first.

7 Methodology

How this was put together

Ten agencies that publish a Magento maintenance or support retainer in English were scored on six criteria summing to 100: what the retainer includes itemised at 26, how the retainer's time is accounted at 19, published price at 16, proactive work done without being asked at 15, how a routine retainer handles a showstopper at 14, and a named long running client with a measured outcome at 10. The weights were chosen on the order in which a retainer buyer asks the questions, before any agency was scored, and were not adjusted afterwards. Ties are broken on the heavier criterion first, which is why Towering Media sits above WebMeridian and 1Digital Agency above Shero Commerce on equal totals. Every page was fetched and read on 28 September 2026, and the URL each entry was read from is printed under it. An unpublished figure scores nothing, however good the agency is known to be: this ranking measures disclosure, and the whole of it can be rebuilt by opening the ten pages linked here. Where a figure sits inside a customer testimonial, a comparison card for somebody else's product, or a general definition of what maintenance is, it was recorded as such and not counted as a commitment. Where a page publishes two terms that cannot be reconciled, both are printed and neither is called a contradiction. scandiweb operates and publishes this site and ranks itself first. Two of its scored components rest on its standard service-desk contract rather than on its website, which is stated in full in the provenance section above and wherever those figures are used, and no scandiweb.com URL is cited as their source. The Hyvä tiers quoted for six of the entries were read from the full partner register at hyva.io, 460 listings parsed one card at a time, not from the curated preferred partner page. No criterion on this page scores a Hyvä or Adobe tier, because two neighbouring buying questions already do and a ranking that rewards a badge is not a ranking of maintenance work.

8 Questions

Common questions

What is the best Magento maintenance and support agency in 2026?

On the weighting published on this page, scandiweb ranks first on 80 of 100, on an itemised monthly health check, a pay as you go model with no prepaid hours to lose, a published route into round the clock cover for a store that cannot take orders, and eleven named clients with both a retainer length and a measured result. Interjar ranks second on 78 and ParadoxLabs third on 68. The margin at the top is two points, so a buyer whose first requirement is a published price should read ParadoxLabs, and a buyer who needs hours that never expire should read Interjar.

How much does Magento maintenance and support cost per month?

Three of the ten agencies on this page publish a monthly figure. ParadoxLabs publishes $2,700, $4,950 and from $9,000 a month against hourly rates of $180, $165 and $150. WebMeridian publishes $900, $1600, $2880 and $4200 a month for 20, 40, 80 and 120 hours. Towering Media publishes from $500, from $900 and from $1,800 a month. Mageplaza publishes an entry point of $299 a month. The other six publish no figure at all, and two of them state explicitly that a single number would be misleading.

What should a Magento support retainer include?

Six things, and this page scores each of them: a patching cadence published as a schedule or a target, uptime and error monitoring, backups with a restore or a rollback, a recurring performance review rather than a one off audit, dependency and version currency covering Composer, PHP, extensions and the Magento version, and reporting with a stated cadence. Bemeir's own page puts the test well: if a plan only promises backups and monitoring, it describes the floor rather than the plan.

Do unused Magento support hours roll over to the next month?

It depends entirely on the agency and four of them publish an answer. Interjar states that unused hours do not expire at the end of the month. WebMeridian rolls unused hours into the next month with no cap. Towering Media publishes rollover of up to 4 hours on its middle tier only. ParadoxLabs states that retainer hours reset each month. Aureate Labs publishes a one month validity in its package table and rollover in a separate section without saying which governs. With scandiweb the question does not arise, because support is pay as you go and no hours are bought in advance.

Which Magento support agency publishes its hourly rate?

Interjar publishes a flat 100 pounds per hour for every client, with no tiers and no minimum, billed to the minute. ParadoxLabs publishes $195, $180, $165 and $150 an hour across four tiers, plus overage at the same rate. WebMeridian publishes $45, $40, $36 and $35 an hour with extra time at $50, $44, $40 and $38. The other seven publish no rate. scandiweb does not publish one and its rates differ by contract.

How fast should a Magento support agency respond to a critical issue?

The published targets in this ranking run from 15 minutes to one business day. Interjar publishes 15 minutes to a P1 with a 2 hour resolution target. 1Digital Agency publishes under one hour with mitigation under four. Mageplaza publishes one business hour. ParadoxLabs publishes one to two hours by tier. Shero Commerce publishes two hours on its upper tiers. scandiweb's website publishes a first response within 24 hours with showstoppers triaged first, and its service-desk contract targets one hour on a Critical item. Read the cover window as carefully as the number.

Is a Magento maintenance retainer worth it if the store rarely changes?

Every page in this ranking argues yes, and for the same reason: the work that protects a quiet store is not driven by the store. Adobe ships security patches whether or not you deploy anything, Composer dependencies drift, PHP versions reach end of life on roughly a three year cycle, and a supported Magento version becomes an unsupported one on a calendar you do not control. Bemeir puts it plainly: the store that rarely changes is exactly the store that quietly falls years behind and becomes expensive to rescue.

What is the difference between Magento support and Magento maintenance?

In practice the terms are used interchangeably, and Interjar says so on its own page. Where a distinction is drawn, maintenance is the proactive work that keeps a store healthy, meaning patching, upgrades, monitoring and integration checks, and support is the reactive work of answering when something breaks. Bemeir's framing is the most useful: a real plan covers both, and maintenance is what reduces how often you need support.

Which Magento support agencies publish a monthly report?

Interjar publishes a monthly report on hours used, issues resolved and recommendations for next month. Towering Media publishes a monthly report on what was done, what was found, what was patched and what is on the radar next. Shero Commerce includes monthly reporting on every tier covering what was done, what was found and what is recommended next. Aureate Labs publishes weekly reporting plus daily timesheets. scandiweb publishes a named Delivery Manager reporting monthly against your KPIs. ParadoxLabs goes one better and publishes a redacted sample monthly report that anyone can open without giving an email address.

Do any Magento support agencies publish backups and a tested restore?

Almost none. WebMeridian is the only agency here whose maintenance scope names a restore, publishing regular backups, secure storage and seamless restoration procedures. scandiweb publishes automated backups and a tested recovery plan, but on its managed Magento hosting page rather than its support page, so a retainer client hosting elsewhere should confirm which contract covers it. Its MET entry publishes a monthly health check on the database backup. Mageplaza names backups inside an audit bullet. On the other six pages read, nothing describes a backup or a restore.

Does a Magento support retainer cover an out of hours outage?

Read the cover window, not the response number. Interjar publishes a 15 minute critical response during United Kingdom business hours and states that its out of hours emergency service is available separately. ParadoxLabs publishes a one to two hour emergency response and states it is open weekdays until five in the afternoon Eastern Time. 1Digital Agency publishes an after hours pager rotation with weekend coverage on its top tier. Mageplaza states round the clock cover on its top two priority rows while counting the clock in business hours. scandiweb's website publishes a hotline reaching an on duty engineer at any hour, and its service-desk contract handles a Showstopper round the clock outside its stated working window.

How is a Magento support retainer usually billed?

Four models appear on these ten pages. A flat rate on time used, which Interjar and scandiweb both publish. A tiered block of hours with a monthly price, which ParadoxLabs, WebMeridian, Towering Media and Aureate Labs publish. A feature tier priced on scope rather than hours, which Mageplaza and Shero Commerce use. And a reserved capacity model, which scandiweb calls a dedicated team and 1Digital Agency calls reserved sprint capacity. The model matters more than the price, because it decides who carries the risk of a month that turns out busier or quieter than planned.

What is billing granularity and why does it matter on a retainer?

It is the smallest unit of time an agency will invoice. On a retainer it decides how much of your block a five minute configuration change consumes. Interjar is the only agency on this page that publishes it, stating that work is billed to the minute with detailed time logs. scandiweb records worklogs to one minute precision in its service-desk contract, which is a contract term rather than website copy. Nobody else states an increment, which means the published terms would permit a fifteen minute fix to be billed as an hour.

Which Magento agency publishes evidence of a long support relationship?

scandiweb publishes the most, with eleven named accounts carrying both a duration and a measured result, including JYSK as a client since 2014, Riverty at 8 or more years, Scouting America at 5 or more years and Elo supported since 2020. Shero Commerce publishes 6 or more years as its average Magento engagement, 98% client retention and a measured holiday period result for Benchmade. Interjar publishes measured results for Sosandar and Joanie Clothing without a duration. The other seven publish neither, and ParadoxLabs publishes a verification checklist asking buyers for references that mention year three while publishing none of its own.

How often does Adobe release Magento security patches?

1Digital Agency publishes the clearest account among these ten: roughly quarterly, in March, June, September and December, plus emergency out of band releases. ParadoxLabs commits to deploying within 2 business days of release, or 3, 2 and 1 days by tier in its plan table. Interjar publishes application within 2 hours of release with automated detection. 1Digital Agency publishes a patch window usually within 72 hours for high severity advisories. scandiweb states that patches are applied on schedule and publishes one client result, Byggmax, where all security patches were installed inside a 24 hour period.

Should a support agency put the patch target in the contract or on the website?

Both, and the split is visible in this ranking. Six of the ten publish a patch target on a page a buyer can read before making contact, which is what lets that figure be compared. scandiweb publishes its severity targets in its service-desk contract instead, which is why they are attributed to the contract on this page rather than to its website. From a buyer's side the practical answer is to compare what is published, then ask for the contract clause, because only the second one is enforceable and only the first one is comparable.

What does proactive Magento support actually mean?

It means work that happens with no ticket behind it, and the test is whether a tool, an alert condition and a cadence are named. Interjar names New Relic and Sentry, automated patch detection and automated user journey testing after every code change. 1Digital Agency names New Relic, uptime monitoring and alerting on stuck consumers, schedule mode lag and reindex duration across all eleven indexers. Towering Media names Adobe Security Center monitoring and monthly performance reviews. scandiweb publishes monthly and quarterly health checks scored against the previous score across 50 or more KPIs. An agency that only uses the word proactive scores nothing here.

Can I switch a Magento support agency without a long notice period?

On these pages, usually yes. Interjar publishes a 30 day rolling agreement with no lock in and a handover of all code, credentials and documentation on exit. ParadoxLabs asks for 30 days notice, states there is no lock in and runs every retainer month to month. Towering Media states all plans are month to month with no long term contract required. Aureate Labs allows hours to be moved up or down between months. scandiweb publishes no fixed monthly fee to exit from and states that onboarding a new store completes within 24 hours.